Support · SupportCandy
Your SupportCandy help desk, in an app, today.
Install two free plugins, share your company code, and your customers and agents open, answer and track tickets in the WPMAM Support app on iPhone and Android. No app to build, no developer accounts.
$100 a year per site after the trial.
Ticket thread
screenshot to come
Live in an afternoon
1
Install the plugins.
WP Mobile App Manager and MAM SupportCandy, on the site that runs SupportCandy.
2
Start the trial.
Your help desk gets a company code, a QR code and a link to share.
3
Share the code.
Put it in your emails, your support page or your ticket replies.
4
People sign in.
They get the WPMAM Support app from the App Store or Google Play, enter your code and sign in with the account they already use on your site, or with a code we email them.
For your customers
What your customers can do
- Open a ticket from the form you already use, with photos from the camera or library.
- Reply in the thread and see every update.
- Get a push notification when you answer.
- Open the ticket straight from your reply email.
Customer screen
screenshot to come
For your agents
What your agents can do
- Work the queue by workgroup, with open ticket counts.
- Reply, add private notes, attach photos.
- Change status, assign and edit tickets.
- Get a push notification for new tickets and replies.
Agent screen
screenshot to come
Built for how help desks work
Your rules.
Open the app to everyone, or to your support team only.
Several help desks, one app.
People who use more than one SupportCandy site switch between them in the app.
Your tickets stay on your site.
The app talks to your WordPress site. We list your help desk in the app and relay its push notifications. That is all we hold.
Your brand at sign-in.
People see your name, color and initials when they sign in.
Price
$100 a year per site.
14 days free, no card needed to start.
Every SupportCandy feature the app supports is included.
Want your own app?
Your name on the app, not ours
Put your help desk in your own app, published to your own Apple and Google accounts, on its own or next to your directory, community or store. The SupportCandy Suite is $1,499 when you publish, then $299 a year.
Already running WP Mobile App Manager? Open Publish App in your WordPress admin and choose SupportCandy. Want it fitted to your project? Talk to us.
Questions
Which SupportCandy do I need?
The free SupportCandy plugin is all you need. No add-ons required.
Do my customers pay for the app?
No. The app is free to download.
Do people need a new account?
No. They sign in with the account they use on your site.
Can I try it before I pay?
Yes. The trial is 14 days and starts when you connect your site.
What if I stop?
Your help desk stays on your website as it is today. Only the app listing ends.
