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MAM – SupportCandy Suite

$1,499 for the suite (including publishing) and $299 / year

Purchases happen from your app dashboard: install the free plugin, build your app, and buy from the Publish menu when you’re ready. Already a customer? Log in to buy here.

Put Your SupportCandy Help Desk in Your Own Native App MAM SupportCandy connects your SupportCandy help desk to native iOS and Android apps using Mobile App Manager (MAM). Your customers and agents open, answer and track tickets from their phones, served from your WordPress site. What Your Customers Can Do Open a ticket from the form you already use, with photos from the camera or library Reply in the thread and see every update Get a push notification when you answer Open the ticket straight from your reply email What Your Agents Can Do Work the queue by workgroup, with…

SupportCandy Suite

Description

Put Your SupportCandy Help Desk in Your Own Native App

MAM SupportCandy connects your SupportCandy help desk to native iOS and Android apps using Mobile App Manager (MAM). Your customers and agents open, answer and track tickets from their phones, served from your WordPress site.

What Your Customers Can Do

  • Open a ticket from the form you already use, with photos from the camera or library
  • Reply in the thread and see every update
  • Get a push notification when you answer
  • Open the ticket straight from your reply email

What Your Agents Can Do

  • Work the queue by workgroup, with open ticket counts
  • Reply, add private notes and attach photos
  • Change status, assign and edit tickets

Keep One Source of Truth

  • Tickets stay in SupportCandy on your WordPress site
  • Replies made in the app appear on the site, and the other way around
  • Open the app to everyone, or to your support team only

Requirements

  • Mobile App Manager (MAM)
  • SupportCandy (the free plugin is all you need)
  • A connected iOS and/or Android app

Want your help desk in an app today without publishing your own? The WPMAM Support App puts it in our ready-made app for $100 a year.

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