What you’ll do

Sometimes the App Setup Wizard raises a question the on-screen text just doesn’t cover. When that happens, you don’t have to stop what you’re doing, switch tabs, and go hunting for your account details — you can send a support ticket to the MAM team without ever leaving the wizard. It pre-fills your name and email from your WordPress profile and tags the ticket with your account code — the ID that ties it back to your app — so the team already has the context it needs to help.

Here’s the whole trip: open the form, fill it in, submit, and get right back to building your app.

Before you start

• You are signed in to WordPress as an admin (the user whose profile the form pre-fills).
• You are inside the App Setup Wizard — any step. The support controls sit in the wizard’s footer, so they’re there for you on every screen, not just one.

Not in the wizard yet? Open it from the Mobile App Manager menu. It launches on its own the first time, and you can step back into it whenever you like from the app setup page.

Where the support controls live

At the bottom of every wizard screen there’s a footer bar that reads “Need help or have a question?” It offers two choices:

This article walks through Create Support Ticket. Contact Us is simpler than it looks — it’s just a link out to the website, and nothing else happens inside WordPress when you click it.

Steps

1. Open the ticket form

Click Create Support Ticket in the wizard footer and the ticket form pops right up, without pulling you out of the wizard. A modal titled Create Support Ticket opens over the current step, and the rest of the wizard waits exactly where it was — close the modal and you’re right back on the same screen.

To close the modal without sending anything, click the × in the top-right corner, or click the dimmed area outside the form.

2. Check the pre-filled fields

You won’t start from a blank form — three fields are already filled in from your signed-in WordPress profile:

Feel free to change any of the three. And if your WordPress profile is missing a first or last name, those fields will just open blank — type them in, since they’re required.

3. Describe your issue

Now tell the team what’s actually going on. Fill in the two remaining fields:

• Topic — a short, specific subject line. Think of it as the one-line summary the support team sees first (for example, “Home screen layout not updating in previewer”).
• Description — the details. What you were doing, what you expected, and what actually happened. The more specific you are, the faster the team can help.

All five fields (Email, First Name, Last Name, Topic, Description) are required.

4. Submit

Click Submit to send it all off to the MAM team. Before anything goes out, the wizard double-checks that every required field is filled — leave one empty and you’ll get a prompt to complete it, with nothing sent yet.

Once the ticket goes through, you’ll see a “Support ticket created successfully!” confirmation, the modal closes, and the form clears itself out. You land back on the same wizard step, free to keep going right where you left off.

If the support system can’t be reached, you’ll get an error message instead — nothing to worry about, just wait a moment and try again, or fall back on the Contact Us link.

What happens behind the scenes

You don’t need any of this to file a ticket, but it helps to know where your message goes.

When you hit submit, the wizard hands the form to your own WordPress site first, and your site forwards it on to the MAM support portal at wpmobileappmanager.com. Along with the five fields you filled in, it automatically tacks on your account code so the team can match the ticket to your app. Don’t have an account code yet — say, you’re very early in onboarding? The ticket still goes through fine, just tagged generically until your account is set up.

From there it lands in the MAM team’s support queue, and replies come back by email to whatever address you submitted — one more reason it’s worth double-checking that field back in step 2.

Troubleshooting

“Please fill in all required fields.”
This means one of the five fields is still empty — most often a First or Last Name that your WordPress profile never had set. Type them in and submit again.

“Error connecting to server” or a generic error.
Your submission made it to your site but couldn’t get forwarded on to the support portal, usually thanks to a temporary network hiccup. Wait a moment and retry. If it keeps happening, use the Contact Us link in the footer instead — it goes straight to the website and doesn’t depend on that same path.

The Create Support Ticket button isn’t there.
That button only shows up in the wizard footer, on the in-wizard screens. If you’re on a regular Mobile App Manager admin page instead of inside the wizard flow, step back into the wizard and the footer will be right there.

I don’t see my account code anywhere on the form.
That’s expected — it’s attached automatically the moment you submit, so it was never meant to appear as a field you fill in yourself.

Related tasks

• Re-entering and resuming the App Setup Wizard
• Reaching the MAM team through the Contact Us page
• Setting up your account code during onboarding

Verification

This article was last drafted against:

• mam-main/includes/setup-wizard/setup-wizard.php — wizard footer, support modal markup, and the mam_submit_support_ticket AJAX submission (action mam_submit_support_ticket, nonce mam_support_ticket_nonce).
• mam-main/mam-main.php — mam_submit_support_ticket() handler that proxies the form to wpmobileappmanager.com with the wpsc_create_support_ticket action and attaches the account code via MAM_Account_Code_Manager.
• mam-main/includes/setup-wizard/welcome-onboarding.php — the wizard step definitions the footer renders beneath.

Re-verify whenever the footer button labels, the support modal field set, the success/error messages, or the account-code attachment behavior change.